Terms & Conditions

1. About us and these Terms

1.1 The TrimTeam platform (website and the "Helm" AI concierge) at trimteam.ai is operated by ELECTA LTD, a company registered in England and Wales (no. 12250241), registered office 4th Floor, 4–8 Ludgate Circus, London EC4M 7LF ("TrimTeam", "we", "us"). Contact: office@trimteam.ai.

1.2 These Terms govern your access to and use of the Platform. You accept them by using the Platform, creating an account, or making a Booking Request.

1.3 Changes. We may change these Terms for a valid reason (for example, changes in law or regulation, security, the features we offer, or to correct errors). We will give you reasonable advance notice of any material change by email and/or on the Platform, stating the reason. If a change materially and detrimentally affects you and you have a confirmed booking, you may cancel the affected booking and receive a full refund of amounts paid to us for it. The version of the Terms in force when your booking is confirmed governs that booking.

2. What TrimTeam is (the Service)

2.1 We operate an online marketplace and concierge service that helps you discover, compare and book crewed and bareboat charters from third-party Charter Providers in the Mediterranean, Caribbean and Atlantic (Canary Islands).

2.2 The Helm AI concierge and a personal manager help you describe your requirements and select a vessel, prepare an indicative quote, and present a total price. Helm’s outputs are informational only (see clause 3).

2.3 Our role is limited to intermediation. The charter contract is concluded between you and the third-party Charter Provider. We are not the owner, operator, carrier or your counterparty for the charter, except where these Terms expressly state that we owe you an obligation directly (for example, the standard of care we owe for our own concierge and booking service). Where the Charter Provider issues its own charter agreement (including a MYBA Charter Agreement), that agreement governs the charter, and these Terms govern only our Platform and concierge service.

2.4 We do not sell packages. We provide a single charter service per booking. Any optional extra (concierge, transfers, provisioning, insurance introduction) is separately selected, separately priced and separately contracted, and is not combined with the charter into an inclusive holiday price. Nothing in the way we present or sell our Service is intended to create a "package" or "linked travel arrangement" under the Package Travel and Linked Travel Arrangements Regulations 2018.

2.5 Vessel availability and details are drawn in part from Charter Providers and partner systems (currently MMK/Booking Manager; later NauSYS). We take reasonable care but do not guarantee listings are complete, current or error-free; availability and the binding price are confirmed in writing before payment is taken.

2.6 Nothing in these Terms excludes or limits your statutory rights under the Consumer Rights Act 2015 or other consumer-protection law that cannot lawfully be excluded.

3. The Helm AI concierge and the nature of AI-generated output

3.1 Helm is an AI system (a multi-agent large-language-model concierge). When you interact with Helm you are interacting with an AI, not a human.

3.2 Helm presents vessel options and prepares indicative quotes to help you choose. Its output is informational and non-advisory. Helm does not give, and you must not rely on it for, navigational, meteorological, route-planning, safety, security, medical, legal, tax or financial advice. No fiduciary, brokerage-advice or professional-advisory relationship arises from Helm’s output.

3.3 AI output may be inaccurate, incomplete or out of date, including as to availability, specifications and price. We take reasonable care and skill in providing the concierge service, but the only binding vessel details and price are those set out in the written booking confirmation issued to you (clause 5).

3.4 Prices shown by Helm are an invitation to treat, not an offer. No contract or binding price arises until we (a human/TrimTeam) issue a written confirmation. Where a quoted price contains a manifest or obvious error, we may correct it before confirmation and will offer you the corrected price or a no-cost withdrawal.

3.5 You must not use Helm for any safety-critical purpose. For weather, navigation, safety and medical matters you must rely on the Charter Provider, the captain, and official sources.

3.6 We keep records of Helm interactions to operate the Service and resolve disputes, in accordance with our Privacy Policy.

3.7 Automated decisions. Where any significant decision about you would be based solely on automated processing, we provide the safeguards required by UK data-protection law (information, human review and a right to contest); in practice a booking is confirmed only after human involvement.

4. Definitions

Client/you; Charter Provider; Vessel/Boat; Helm (our AI concierge); Listing; Client Price (the total mandatory price for the charter shown before booking, including the Provider’s price, our Service Fee and any options you select, inclusive of applicable taxes that can be calculated at the time; genuinely variable or consumption-based items such as fuel, APA, and locally-payable tourist taxes are shown separately and prominently); Service Fee; Security Deposit; APA (Advance Provisioning Allowance); Handover; Booking Request; Crewed Charter; Bareboat Charter.

5. Bookings and contract formation

5.1 You enquire and select via Helm or a personal manager.

5.2 Your Booking Request is your offer to book at the Client Price under clause 6 and authorises the hold/charge of the Security Deposit under clause 8. We then confirm availability with the Charter Provider.

5.3 A charter contract exists only when a written confirmation is issued by us or the Charter Provider (our acceptance). Until then no contract exists and we may decline or correct errors.

5.4 At Handover there is a joint check-in inspection and signature of the charter agreement; at the end there is a joint check-out. You must use the Vessel responsibly, within its certified capacity and the agreed navigation area, for leisure only (no commercial use), and return it on time in the condition received.

6. Prices, fees and payment

6.1 The Client Price is shown in full before you book, including all mandatory charges we can calculate, inclusive of applicable taxes. We show any variable or locally-payable amounts (fuel, APA, local tourist taxes) separately and prominently. We do not add undisclosed mandatory fees later.

6.2 Payment is due in full when the booking is confirmed, by card through our regulated payment provider(s).

6.3 An invoice will be issued by us or the Charter Provider; tax details are confirmed on the invoice.

7. Client funds

7.1 Payments are processed and held by our authorised payment provider(s) under their marketplace/safeguarding arrangements. Where funds are held pending release to the Charter Provider, they are handled under those arrangements and, where a MYBA Charter Agreement applies, under its stakeholder/escrow terms.

7.2 Where you pay by credit card, statutory protections such as section 75 of the Consumer Credit Act 1974 may or may not apply depending on the payment structure; this does not affect your other rights under these Terms or the law.

8. Security Deposit

8.1 A refundable Security Deposit may be required; the amount is shown before you book and is taken as a pre-authorisation (a hold) or a charge, held by TrimTeam or the Charter Provider as stated.

8.2 You must keep sufficient funds available until any damage claim is resolved.

8.3 After the charter, the Charter Provider may claim against the deposit only for damage or loss not recorded at check-in, notified within 48 hours of check-out, and supported by evidence (the signed agreement, joint check-in/out inspections, dated photos/video and at least two independent repair quotes). The deposit or balance is returned promptly once any claim is resolved. Any dispute over damage is between you and the Charter Provider.

9. Cancellation, changes and refunds

9.1 Statutory cancellation right. The 14-day right to cancel under Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply, because this is a service related to leisure activities provided on a specific date or period. Your other statutory rights are unaffected.

9.2 Cancellation by you follows the Charter Provider’s cancellation policy shown for your booking. We refund the amount due under that policy within 15 days. The Service Fee is refundable only as set out in clause 9.8.

9.3 Force majeure / severe weather. If an official weather warning or a force-majeure event prevents safe performance: (a) where the Charter Provider’s terms provide a refund or credit, we pass that through to you; (b) we will first offer you a rebooking or a credit for the affected charter; (c) if you prefer, you may take a refund of the recoverable Provider element, and the Service Fee is refunded or issued as a 90-day credit. We will not retain the entire Client Price where safe performance is prevented through no fault of yours.

9.4 Cancellation by the Charter Provider. A Provider may not cancel a confirmed booking except for force majeure or serious cause we accept. We will try to offer an equivalent vessel; if none is available, you receive a full refund of the Client Price, including the Service Fee, within 15 days.

9.5 Vessel not as described. If, before the charter, the Vessel materially fails to match the Listing or lacks required safety equipment, notify us with evidence before Handover. We will seek to remedy it or offer an equivalent vessel. If we cannot, you may cancel and receive a full refund of the Client Price, including the Service Fee, within 15 days. Your statutory remedies under the Consumer Rights Act 2015 are unaffected, and proceeding with the charter does not waive them.

9.6 Breakdown during the charter. If a major breakdown makes the Vessel unusable for more than 23 consecutive hours (or more than 2 hours for a one-day charter), you may cancel and receive a pro-rata refund of the unused part within 15 days; where the Provider has been paid, the refund is coordinated with the Provider.

9.7 Cancellation by TrimTeam in limited, stated cases: we will try to offer an equivalent; if none, you receive a full refund of the Client Price, including the Service Fee.

9.8 Service Fee. The Service Fee is refundable where TrimTeam or the Charter Provider cancels (clauses 9.4, 9.7), where the Vessel is materially not as described (clause 9.5), and in the weather/force-majeure case (clause 9.3). It is otherwise non-refundable where you cancel voluntarily.

10. Insurance

10.1 The Charter Provider is responsible for maintaining valid insurance for the Vessel, including any compulsory passenger-liability insurance and certification required by law (see clause 15).

10.2 We may introduce you to an authorised insurance provider for optional cover. We do not advise on or arrange insurance; the insurer’s/broker’s terms apply and their documents are made available before purchase.

10.3 You are responsible for adequate cover for your party and for informing us and the Provider of medical conditions or accessibility needs.

11. Crewed charters

11.1 On a Crewed Charter the Charter Provider retains possession and control of the Vessel and the crew act for the Provider/owner. You and your party are guests/passengers.

11.2 The captain has final authority on all matters of navigation, safety and itinerary. You must comply with the captain’s lawful instructions.

11.3 Passenger-carriage liability regimes (including, where applicable, the Athens Convention 2002 as given effect by the Merchant Shipping Act 1995) may apply to the carriage; the Provider is required to maintain compliant insurance and certification.

12. Bareboat charters

12.1 On a Bareboat Charter you take possession and become responsible for the operation, navigation and safety of the Vessel.

12.2 You warrant that the nominated skipper holds the qualifications, licences (e.g. ICC/RYA) and VHF certification required for the Vessel and navigation area, and you must provide evidence on request.

12.3 The Charter Provider may refuse Handover, or require a professional skipper at your cost, if competence is not demonstrated. Operating without the required qualifications may void insurance cover, for which you are responsible. You must observe all navigation limits and conditions.

13. Your responsibilities

Provide accurate information; hold and evidence required licences/qualifications; arrive on time for Handover and sign the charter agreement and check-in; not exceed certified capacity; use the Vessel lawfully for leisure only; supervise minors; use tenders, water toys and diving equipment responsibly and at your own risk; not operate the Vessel or swim under the influence of alcohol or drugs contrary to law or the Provider’s rules; report incidents and record condition at check-out; return the Vessel on time, clean, at the agreed fuel level and port; pay fines you incur; and take responsibility for the conduct of your party on board.

14. Liability

14.1 We act as intermediary and are not a party to the charter contract. We are not responsible for the acts or omissions of Clients or Charter Providers, or for the condition, equipment, seaworthiness, crewing, navigation or operation of any Vessel.

14.2 We provide the Platform and concierge service with reasonable care and skill but do not warrant that the Platform is uninterrupted or error-free.

14.3 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded (including under the Consumer Rights Act 2015).

14.4 Subject to clause 14.3, and to the extent permitted by law, our total liability to you for our own Service is limited as follows: (a) for breach of our duty to provide the concierge/Platform service with reasonable care and skill, or for our misrepresentation, our liability is not capped below the price you paid to us and extends to your direct, reasonably foreseeable losses up to the Client Price for the relevant booking; (b) we are not liable for losses that are not reasonably foreseeable or that arise from your breach or the Charter Provider’s acts/omissions. This clause allocates risk transparently and does not affect clause 14.3.

15. Charter Provider insurance and safety warranties

We require Charter Providers to warrant that each Vessel is seaworthy, properly equipped and certified, and covered by valid insurance including, where applicable, compulsory passenger-liability insurance (Athens Convention/Regulation 392/2009) and P&I cover. We are entitled to rely on those warranties but do not independently certify any Vessel’s technical or safety condition.

16. Sanctions, anti-money-laundering and source of funds

16.1 We comply with UK financial-sanctions and anti-money-laundering law, including the Sanctions and Anti-Money Laundering Act 2018, the Russia (Sanctions) (EU Exit) Regulations 2019, the Money Laundering Regulations 2017, and applicable EU/US measures.

16.2 We may carry out identity (KYC), sanctions-screening, PEP and source-of-funds/source-of-wealth checks on you, your party and any third-party payer, and may require documentary evidence, before or after a booking.

16.3 We do not accept cash. Payments should originate from your own account; third-party payments require documented justification.

16.4 We may, without liability to you, delay, refuse, suspend, cancel or freeze any booking, payment or account where required by law, where a check is incomplete, or where we reasonably suspect sanctions breach, money laundering or terrorist financing, and we may make reports to the National Crime Agency. Where lawful, we will refund amounts we are permitted to return.

17. Anti-circumvention

17.1 Where we introduce you to a Charter Provider (or vice versa), you agree not to circumvent the Platform by concluding, or attempting to conclude, that charter or a materially similar charter with that Provider off-platform in order to avoid our Service Fee, for the introduced booking and for 12 months thereafter.

17.2 This clause protects our legitimate interest in the commission we earn on introductions and is limited to what is necessary for that purpose.

18. Reviews and content

18.1 You may submit a review of a completed charter. Reviews are moderated in line with our review policy. We take reasonable and proportionate steps to prevent, detect and remove fake, incentivised or misleading reviews. You are responsible for content you submit and must not submit unlawful, misleading, offensive or infringing material.

18.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce and use content you submit solely to operate and promote the Service, for as long as reasonably necessary for those purposes; the licence ends a reasonable period after you delete the content, save for backups and content already used in published materials.

19. Intellectual property

"TrimTeam", "Helm", logos, design and content are owned by ELECTA LTD or its licensors; no copying without written permission.

20. Data protection

We process personal data under the UK GDPR and Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025), our Privacy Policy and Cookie Policy. You have rights of access, rectification and erasure; contact office@trimteam.ai. You may also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

21. Suspension and termination

We may suspend or close an account, or remove content, on breach, on notice by email (immediately where required by law or for serious cause). You may close your account but remain bound for bookings already made.

22. Complaints and dispute resolution

22.1 Please contact office@trimteam.ai first; we aim to resolve complaints promptly.

22.2 ADR. We do not currently use an alternative dispute resolution (ADR) provider. If we cannot resolve your complaint, you may bring proceedings under clause 23.

22.3 Disputes concerning the charter itself may be subject to the dispute-resolution clause of the Charter Provider’s/MYBA agreement (typically arbitration in London under English law).

23. Governing law and jurisdiction

23.1 These Terms and any dispute about our Service are governed by the law of England and Wales.

23.2 The courts of England and Wales have non-exclusive jurisdiction. Nothing in this clause deprives a consumer of the protection of mandatory rules of the law of their country of habitual residence, or of the right to bring or defend proceedings in the courts of that country where the law so allows. A consumer resident elsewhere in the UK may bring proceedings in their home courts.

23.3 The English-language version of these Terms prevails over any translation.

24. General

Severability; no waiver; these Terms and any documents they refer to are the entire agreement about our Service (nothing in this clause limits liability for fraud or excludes statutory rights).

25. Company details

ELECTA LTD trading as TrimTeam, company no. 12250241, registered office and trading address 4th Floor, 4–8 Ludgate Circus, London EC4M 7LF, United Kingdom; office@trimteam.ai; trimteam.ai.