Privacy Policy
How we collect, use and protect your personal data.
Last updated: 2026-06-29
This policy explains how TrimTeam, a brand of ELECTA LTD ("we", "us"), handles your personal data when you use trimteam.ai. We are the data controller. You can reach us at office@trimteam.ai.
1. Who we are
TrimTeam is operated by ELECTA LTD, 4th Floor, 4–8 Ludgate Circus, London, EC4M 7LF, United Kingdom (company number [to be confirmed]). For any privacy question or to exercise your rights, email office@trimteam.ai.
2. What data we collect
Contact details you give us — your email address, your name, and any contact details you provide through the email form or the concierge chat.
The content of your enquiry — the messages you send to our concierge and the trip details you describe.
Technical data collected automatically — such as IP address, device and browser type, and the pages you visit, used to operate and secure the site.
3. How we use your data and our legal basis
To respond to your enquiry and arrange a charter on your behalf — on the basis of taking steps to enter into and perform a contract, and our legitimate interest in serving you.
To contact you about your enquiry — on the basis of your consent and our legitimate interest.
To operate, secure and improve the website — on the basis of our legitimate interest.
4. Who we share it with
We share data only as needed to answer your enquiry: with our hosting and database provider (Supabase), our AI concierge service (Helm), our internal team via messaging tools (e.g. Telegram) for notifications, and the charter operators required to check availability and arrange your booking. We do not sell your personal data.
5. International transfers
Some of our providers may process data outside the UK/EEA. Where they do, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.
6. How long we keep it
We keep your data only as long as needed for your enquiry or booking and to meet legal and accounting requirements, after which it is deleted or anonymised.
7. Your rights
You have the right to access, correct, erase, restrict or object to the processing of your data, to data portability, and to withdraw consent at any time. To exercise any of these, email office@trimteam.ai. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
8. Cookies
We use a small number of cookies. See our Cookie Policy for details and how to control them.
9. Changes and contact
We may update this policy from time to time; the date above shows the latest version. Questions? Email office@trimteam.ai.